We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from culinaryshelter.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged or altered in any way will not be accepted for return.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.

Non-Returnable Items

Some items are non-returnable, including but not limited to personalized items, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase.

Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us at [email protected]. We are here to help you and will respond to your inquiries as quickly as possible.